Refund policy

We want you to love your handmade crochet piece. If you're not happy with your order, you can return it within 14 days of delivery.

Eligible items

• Items must be unused and in their original condition, with any packaging.
• Personalised and custom-made items cannot be returned unless they are faulty.
• Items that have been damaged after delivery (for example through use, washing or misuse) cannot be returned.

How to return an item

1. Email us at info@umbrellacrochet.com within 14 days of delivery, including your order number and the item(s) you want to return.
2. We'll reply with our returns address.
3. Send the item back to us. Return postage is paid by the customer. We recommend using a tracked service, as we can't be responsible for items lost on the way back to us.

Refunds

Once we receive and check your return, we'll refund you to your original payment method within 14 days. Original delivery charges are refunded only if you return your whole order.

Faulty or incorrect items

If your item arrives faulty, damaged in transit or isn't what you ordered, please email us at info@umbrellacrochet.com with your order number and a photo as soon as possible. We'll arrange a replacement or refund, and we'll cover the return postage. This does not affect your statutory rights.